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Video | All-Access

Through the Revenue Looking Glass: Stopping the Payer-Provider Tug of War

Video Highlights
TREND: Why Payment Integrity Matters
06:25
Why Payment Integrity Matters
TREND: The Different Finish Lines
11:48
The Different Finish Lines
TREND: The Different Finish Lines
16:08
Polling and Discussion
TREND: Provider Blind Spots
24:06
Provider Blind Spots
TREND: Leveling the Field
27:03
Leveling the Field
TREND: Four Monday Moves
31:34
Four Monday Moves
TREND: Real-World Wins
35:55
Real-World Wins
TREND: Q&A
39:40
Q&A
Related Topics:
Finance and Operations
Relevant Roles:
Chief Financial Officers

Health Systems have long dealt with underpayment, but new AI tools have intensified these challenges. What if you could bring payer-grade rigor and insights to your process? In this session with Rachel Dallmann, Chief Ancillary Officer at Phelps Memorial Health Center, we pull back the curtain on the very tools and playbooks payers use to root out overpayments and show you how applying that same payment-integrity mindset efficiently and accurately uncovers missing dollars. You'll leave with a clear framework for matching payer sophistication in your own workflows and concrete moves to start capturing revenue.

Speakers

  • Rachel Dallmann, Chief Ancillary Officer, Phelps Memorial Health Center

  • Sarah Armstrong, CEO, TREND Health Partners

  • David Gaffey, SVP, Provider Operations, TREND Health Partners

Key Learnings

  • Learn the "playbook" and tools payers utilize in payment integrity

  • Identify common under-payment blind spots—and how to avoid them

  • Develop guiding principles for translating shared data into revenue action

  • Deep dive into AI-powered payment integrity use cases that showcase health system payment accuracy