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Case Study | strategy-catalyst

Whole-Person Care by Design: How Ohio State University Wexner Medical Center Is Strengthening Behavioral Health

Title graphic for "Whole-Person Care by Design: How Ohio State University Wexner Medical Center Is Strengthening Behavioral Health," set in navy and blue type on a white background with light blue circular and dotted-grid accents. At right, a headline reads "Community follow-up after inpatient discharges increased by 27%," above a two-bar column chart scaled from 0% to 100%. The first bar, labeled "Before BH urgent care program," reaches 43% in light blue; the second, labeled "After BH urgent care program," reaches 70% in dark navy, with the unfilled remainder of each column shown in pale gray.

Strategy Catalyst's 2026 Service Line Portfolio Strategy Survey found that behavioral health is least likely of any service line surveyed to see growth investment, with only 21% of systems expanding the line. Ohio State University Wexner Medical Center (OSUWMC) is a counterexample, actively expanding access and delivering care in new ways to meet the needs of more patients.

Case Study Snapshot

  • Footprint: Nationally recognized academic health system in central Ohio; 6 hospitals totaling 1,439 beds; over 61,000 admissions annually; 3M+ outpatient visits; a 2.2M-person metro growing twice as fast as the national average; a newly opened $1.9B inpatient tower with 820 beds, and the region’s only comprehensive cancer center and dedicated cancer hospital.

  • Challenge: In OSUWMC's market, the two other adult health systems entered private-sector partnerships for their behavioral health units, leaving OSUWMC as the only independent, non-profit inpatient adult behavioral healthcare provider.

  • Approach: OSUWMC treats behavioral health as integral to whole-person care and to its academic and community mission and is actively strengthening its commitment through coordinated care across levels of acuity, using collaborative care models and site-of-service optimization to grow sustainability.

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